Exchanges and returns

Exchanges & returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can not offer you an exchange or credit.

To be eligible for a return, the product must be in the original condition as when purchased, being unused, unwashed, and accompanied in the original packaging. Please send an email to hello@strangerscollective.co.nz and return it to us at the below address within 14 days of the receipt of the products. Once received and assessed we will either replace it, exchange it or offer a store credit for the purchase price. To complete your return, we require a receipt of proof of purchase and also the reason for returning.

Please do not send your purchase back to the manufacturer.

Sale items (if applicable)
Only regular priced items may be returned, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@strangerscollective.co.nz and send your item to: 1/62 Waimea Road, Nelson 7010, NZ.


Store credits (if applicable)
Once the return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit, if we are unable to exchange or replace firstly.
If you are approved, then your store credit will be processed, the credit will be issued and will be automatically applied to your credit card or original method of payment, within a certain amount of days.

Any issues (if applicable)
If you experience any issues with payment or credit issues please do not hesitate to contact us at hello@strangerscollective.co.nz.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping
To return your product, you should mail your product to:  

1/62 Waimea Road, Nelson 7010, NZ.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.