Arabella Doll by Lily and George

Domestic Shipping

All items will be shipped from Waitakere, New Zealand.

We aim to dispatch all orders (with the exception of custom orders, bulk orders and pre-orders) the next weekday (excluding public holidays).

Domestic Rates

Shipping for non-rural New Zealand addresses is $8.50

Tiny products like jewellery or greeting cards will show a shipping option of $4.00 for non-rural New Zealand addresses.

If your order is eligible this option will be offered at checkout. 

Rural addresses may incur an additional fee ($3.50)

Local Delivery

Delivery is available for locals to Waitakere, Auckland.

The cost is $5 per order - delivery times arranged after purchase.

If your address is in range, the delivery option will show at check out.

International Shipping

Shipping to Australia incurs a flat rate cost of $20 (NZD).

Please note that not all items are eligible for flat rate shipping cost of $20 to Australia, this includes breakables, heavy and oversized items. You will be notified if your item will incur higher charges.

If you are outside of Australia, please email us for a shipping quote.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can not offer you an exchange or credit.

To be eligible for a return, the product must be in the original condition as when purchased, being unused, unwashed, and accompanied in the original packaging.

Please send an email to: elise@strangerscollective.co.nz and return it to us at the address provided within 14 days of the receipt of the products.

Once received and assessed we will either replace it, exchange it or offer a store credit for the purchase price. To complete your return, we require a receipt of proof of purchase and also the reason for returning.

Sale items (if applicable)
Only regular priced items may be returned, unfortunately sale items or TradeMe Reserve items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email to: elise@strangerscollective.co.nz and send your item to the address we provide.

Once the return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit, if we are unable to exchange or replace firstly.

If you are approved, then your store credit will be processed, the credit will be issued and will be automatically applied to your credit card or original method of payment, within a certain amount of days.

Any issues (if applicable)
If you experience any issues with payment or credit issues please do not hesitate to contact us at elise@strangerscollective.co.nz

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We may at our discretion negotiate contributing to shipping costs,

If you have any queries about anything here at Strangers Collective, please feel free to get in touch, we're here to help and would love to hear from you!

If you would like to chat simply click on the Contact Us tab at the bottom right of your screen. Alternatively you can also contact us via phone, Instagram or Facebook, see info and links below.

Instagram |         @strangers_collective

Facebook |         Strangers Collective

Email Contacts

For enquiries about your order: orders@strangerscollective.co.nz

For enquiries about corporate gifting: b2b@strangerscollective.co.nz

For general enquiries or just to say hey: contact@strangerscollective.co.nz

Elise Wood | Owner

Email        |         elise@strangerscollective.co.nz

Call           |         +64 21 922 763